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Have a question about our jewellery, your order, shipping, returns, or anything else? Our support team is here to help. Fill out the form below, and we'll get back to you as soon as possible.

CUSTOMER SUPPORT

Frequently Asked Questions

1. Is the jewellery anti-tarnish?

Our jewellery is crafted using high-quality materials and premium plating. To maintain its shine for longer, avoid contact with water, perfumes, and harsh chemicals, and store it in a dry place after use.

2. How long does delivery take?

Orders are usually shipped within 1–2 business days. Delivery typically takes 3–7 business days, depending on your location. You will receive a tracking link once your order is shipped.

3. Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery is available for eligible locations across India. Availability will be shown during checkout based on your PIN code.

4. Can I return or exchange my order?

Yes. If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos. We'll assist you with a replacement or resolution according to our Return & Refund Policy.

5. How can I track my order?

Once your order is dispatched, you'll receive an email or WhatsApp message with your tracking details. You can also contact our support team if you need assistance.

Get In Touch With BuyFirst

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    OUR LOCATION

    02, Gaondevi Darshan Apt., Thane, Maharashtra - 400612

    Monday - Saturday
    10 AM - 8 PM

    MORE INFORMATION

    support@buyfirst.co.in